Drakaris Casino Privacy Policy — Canada
Your data belongs to you. At Drakaris Casino, we treat it that way. This Privacy Policy explains what personal information we collect when you register an account or use our services, why we collect it, who we share it with, and what rights you hold over it. By creating a Drakaris account or making a deposit, you confirm that you have read and understood this policy.
1. What We Collect
We collect only what we need to operate your account, process transactions, and meet our legal obligations as a licensed operator serving Canadian players. This includes account and identity information — your full name, date of birth, home address, email address, and government-issued ID submitted during registration or KYC verification. We collect financial data including payment method details, transaction history, and deposit and withdrawal records. Full card numbers are processed by our licensed payment partners and are not stored on Drakaris servers.
We also collect technical usage data — IP address, device type, browser, session duration, pages visited, games played, stakes, and results. Records of support contact via live chat or email are retained, including documents submitted during those exchanges. Your marketing preferences — opt-in or opt-out status for promotional emails and notifications — are stored and updated according to your instructions.
2. How We Use Your Information
All data serves a specific, identified purpose. We use it to create and manage your player account, process deposits and withdrawals, calculate and credit bonus and cashback amounts, detect and prevent fraud and money laundering, meet our obligations under applicable Canadian privacy law including PIPEDA, operate loyalty rewards and promotional offers, send account and transaction communications, and — with your consent — send promotional messages. We also use aggregated, anonymized data to improve platform performance, game selection, and support quality.
3. Legal Basis for Processing
We process your personal data on four grounds: contract performance, to operate your account and deliver the services you signed up for; legal obligation, to comply with anti-money laundering, identity verification, and gaming regulatory requirements; legitimate interest, to protect platform security and prevent fraud; and consent, for marketing communications, which you can withdraw at any time from your account settings or via the unsubscribe link in any marketing email.
4. Who We Share Your Data With
We do not sell your personal information. Data is shared only where necessary, with payment processors and banking partners for transaction processing, identity verification providers for KYC, fraud and AML prevention services, regulatory and licensing bodies as required by our operating licence, IT infrastructure and hosting providers under strict data processing agreements, and law enforcement when required by valid legal process. Every third party with access to your data is contractually bound to protect it and use it only for the stated purpose.
5. How Long We Keep Your Data
Account and transaction records are retained for the duration of your active account and for the period required by applicable law after account closure — typically five to seven years in line with anti-money laundering and tax record-keeping requirements. Marketing data is retained only until consent is withdrawn.
6. Your Rights
Under PIPEDA and applicable provincial privacy law, you have the right to access the personal data we hold about you, correct inaccurate or incomplete information, withdraw consent for marketing communications at any time, request deletion of your data subject to legal retention obligations, and lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated. Contact our support team to exercise any of these rights. We will respond within the timeframe required by applicable law.
7. Cookies
Our website uses cookies to keep you logged in, remember preferences, measure traffic, and personalize content. Cookie preferences can be managed through your browser settings at any time. Disabling functional cookies may affect how parts of the site work.
8. Data Security
We apply 256-bit SSL encryption for all data in transit, strict internal access controls, and regular security audits. If a breach occurs that poses a significant risk to your rights, we will notify you and the relevant Canadian privacy authority in accordance with applicable breach-notification rules.
9. International Transfers
Your data may be processed outside Canada. Where this occurs, contractual safeguards are in place to ensure handling consistent with PIPEDA.
10. Minors
Drakaris Casino is strictly for players who have reached the legal gambling age in their province — 19 in most Canadian provinces, 18 in Alberta, Manitoba, and Quebec. Accounts found to belong to minors are closed immediately.
11. Policy Updates
This policy may be updated to reflect changes in our practices or applicable law. Material changes will be communicated by email or site notice. Last reviewed: 2026.